🐾 Paws & Velvet – Frequently Asked Questions
Why won't my payment go through?
If your payment is not successful, please make sure: Your billing details match your bank records Your card has sufficient funds Your payment method is active and valid If the issue continues, try another payment method or contact your bank. You can also reach our support team at support@pawsandvelvet.com for assistance.
How Long Will It Take To Get My Package?
All orders are processed within 1–2 business days. Once shipped, delivery typically takes 6–8 business days depending on your location. We make sure every Paws & Velvet package arrives safely, with love and care 🐾
Do You Ship Internationally?
Currently, Paws & Velvet ships within the United States only. We’re working on expanding soon so more pets around the world can enjoy our products 🌍✨
What Shipping Methods Are Available?
We use trusted and reliable U.S. shipping carriers to ensure safe delivery. Available shipping options will be shown at checkout based on your address.
What Payment Methods Are Accepted?
We accept secure payments including: Visa Mastercard American Express Other secure checkout options available at payment stage
Is Buying On-Line Safe?
Yes — 100% secure. Your privacy and safety are our top priority. Our website uses encrypted payment systems and trusted gateways to protect all your personal and payment information 🔒✨
How do I place an Order?
Simply: Browse our curated pet essentials 🐾 Add your favorite items to cart Proceed to checkout Enter shipping & payment details Your order will be on its way with care and love 🤍
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to: Track orders easily Save your details Manage purchases smoothly
Who should I to contact if I have any queries?
We’re always here to help 🐾 📧 Email: support@pawsandvelvet.com 📞 Phone: +1 (307) 427-2456 🕘 Business Hours: Monday – Friday, 9:00 AM – 4:00 PM (U.S. Time)
How Can I Cancel Or Change My Order?
If you need changes, contact us immediately after placing your order. Once an order is processed or shipped, modifications may not be possible.
How Do I Track My Order?
Once your order ships, you’ll receive a tracking number via email. Use it anytime to follow your delivery journey 📦✨
How Can I Return a Product?
We offer a 30-day return policy.
To qualify:
Items must be unused
Must be in original packaging
Must include all accessories
📩 Contact us at support@pawsandvelvet.com
to start a return.
Note: Return shipping costs are the customer’s responsibility unless the item is damaged, defective, or incorrect.