Frequently Asked Questions
Why won't my payment go through?
If your payment is not successful, please ensure that your billing details match your bank records, your card has sufficient funds, and your payment method is valid. If the issue persists, try a different payment method or contact your bank. You may also reach out to our support team at support@thrivefitness.com for assistance.
How Long Will It Take To Get My Package?
Orders are typically processed within 1–3 business days. Once shipped, delivery usually takes 5–10 business days depending on your location within the United States.
Do You Ship Internationally?
No, Thrive Fitness currently ships within the United States only.
What Shipping Methods Are Available?
We use reliable U.S. shipping carriers to ensure safe and timely delivery. Shipping options are displayed at checkout based on your location.
What Payment Methods Are Accepted?
We accept major payment methods including Visa, Mastercard, American Express, and other secure payment options available at checkout.
Is Buying On-Line Safe?
Yes, your security is our priority. Our website uses secure encryption and trusted payment gateways to ensure that your personal and payment information is fully protected.
How do I place an Order?
Browse our products, add your selected items to the cart, and proceed to checkout. Enter your shipping and payment details to complete your purchase.
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders and manage your purchases more easily.
Who should I to contact if I have any queries?
You can contact our support team via: Email: support@thrivefitness.com Phone: +1 (307) 427-2456 Business Hours: Monday – Friday, 9:00 AM to 4:00 PM (U.S. Time)
How Can I Cancel Or Change My Order?
If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible.
How Do I Track My Order?
After your order is shipped, you will receive a tracking number via email. You can use this to monitor your delivery status.
How Can I Return a Product?
To return an item, contact us at support@thrivefitness.com within 30 days of delivery. Items must be unused, in original condition, and include all packaging. Please note that return shipping costs are the customer’s responsibility unless the item is damaged, defective, or incorrect.