Privacy Policy

This Privacy Policy describes how Paws and Velvet (the “Site”) collects, uses, and discloses your personal information when you visit or use our Site, make a purchase from Paws and Velvet, use our services, or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, the Services, or applicable legal and regulatory requirements.

When we make changes, we will update the Privacy Policy on the Site and revise the applicable “Last updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from different sources depending on how you interact with our Site.

In addition to the specific purposes described below, we may use personal information to:

• Provide and operate our Services

• Process and fulfill orders

• Communicate with you about your orders, account, returns, and customer service requests

• Provide customer support

• Improve and personalize our Site and Services

• Detect and prevent fraud, abuse, or other unauthorized activity

• Comply with applicable laws and legal obligations

• Enforce our terms, policies, and agreements

• Protect our rights, customers, users, and Services

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services.

Information We Collect Directly from You

Information you provide directly through our Services may include:

• Basic contact information, including your name, email address, shipping address, billing address, and phone number.

• Order information, including products purchased, shipping information, billing information, order details, and payment-related confirmation information.

• Account information, such as your account credentials and other information associated with your customer account.

• Shopping information, including products you view, add to your cart, purchase, or otherwise interact with on our Site.

• Customer support information, including information you provide when contacting us about an order, return, exchange, product, or other request.

• Reviews and user-generated content, when you voluntarily submit reviews, comments, photographs, or other content through features made available on our Services.

You may choose not to provide certain information. However, some information may be necessary for us to process an order, provide a requested service, or provide access to certain features.

Information We Collect Automatically

When you visit or interact with our Site, certain information may be collected automatically.

This may include:

• Device information

• Browser type

• IP address

• Network information

• Approximate location information derived from your IP address

• Pages or products viewed

• Links or features you interact with

• Information about how you use and navigate the Site

• Other technical and usage information

We may collect this information through cookies, pixels, web beacons, tags, and similar technologies (“Cookies”).

Information We Obtain from Third Parties

We may receive information from third parties and service providers that support our business and Services.

These may include:

• Shopify, which provides technology and ecommerce services supporting our online store.

• Payment processors, which process payment information necessary to complete purchases.

• Shipping and fulfillment providers, which help us deliver orders.

• Analytics, advertising, and technology providers, where applicable.

• Other service providers that help us operate, secure, maintain, or improve our Services.

Information received from third parties may be used in accordance with this Privacy Policy and the applicable privacy policies of those third parties.

How We Use Your Personal Information

Providing Products and Services

We use personal information to provide our Services and fulfill our obligations to you, including to:

• Process and fulfill orders

• Process payments through applicable payment providers

• Arrange shipping and delivery

• Provide order confirmations and updates

• Process returns, refunds, and exchanges

• Provide customer support

• Manage customer accounts

• Facilitate product reviews where available

• Provide products and services requested by you

Marketing and Advertising

Where permitted by applicable law and consistent with your preferences, we may use your information to:

• Send promotional communications

• Provide information about products, offers, and promotions

• Personalize marketing communications

• Measure the effectiveness of marketing activities

• Display advertisements or promotional content

You may opt out of promotional emails at any time by using the unsubscribe option included in those communications.

Security and Fraud Prevention

We may use personal information to detect, investigate, prevent, or take action regarding suspected fraudulent, illegal, malicious, or unauthorized activity.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials. Please contact us promptly if you believe your account has been compromised.

Communicating With You

We may use your personal information to communicate with you regarding:

• Your orders

• Shipping and delivery

• Returns and refunds

• Exchanges

• Customer service requests

• Account-related matters

• Important changes to our Services or policies

Cookies

Like many websites, Paws and Velvet may use Cookies and similar technologies to operate and improve the Site.

Cookies may help us:

• Remember your preferences

• Maintain shopping-cart functionality

• Understand how visitors use the Site

• Improve Site performance

• Provide relevant features

• Support analytics and marketing activities where applicable

Because our store operates using Shopify, Shopify and other service providers may use Cookies and similar technologies in connection with the operation of the Site.

For more information about Shopify's use of cookies, please review Shopify's applicable privacy and cookie information.

Most web browsers accept Cookies automatically. You can adjust your browser settings to reject or delete Cookies. However, disabling Cookies may affect certain features or functionality of the Site.

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide the Services.

These parties may include:

• Service providers that perform services on our behalf, such as payment processing, shipping, fulfillment, customer support, hosting, analytics, security, and technology services.

• Shopify and other technology providers that support our ecommerce operations.

• Payment processors that process transactions.

• Shipping and fulfillment providers that assist with delivering orders.

• Marketing and advertising providers, where applicable.

• Professional advisers, such as legal, accounting, or other professional service providers.

• Government authorities or other parties where required by applicable law or legal process.

• Parties involved in a business transaction, such as a merger, acquisition, restructuring, sale of assets, or bankruptcy.

We may also disclose information when necessary to protect our rights, customers, users, property, Services, or to investigate suspected fraud or unlawful activity.

We do not disclose personal information except as described in this Privacy Policy or as otherwise permitted or required by applicable law.

User-Generated Content

Our Services may allow you to submit product reviews, comments, photographs, or other user-generated content.

If you choose to submit content to a public area of the Services, that content may be visible to other users or members of the public.

Please avoid including personal, confidential, or sensitive information in content that you choose to make publicly available.

We cannot guarantee how other users or third parties may use information that you voluntarily make public.

Third-Party Websites and Links

Our Site may contain links to websites, applications, social media platforms, or other online services operated by third parties.

If you follow a link to a third-party website that is not operated or controlled by Paws and Velvet, you should review that third party's privacy policy and terms before providing personal information.

We are not responsible for the privacy, security, content, or practices of third-party websites or services.

The inclusion of a third-party link on our Site does not necessarily constitute an endorsement of that third party or its services.

Children's Data

Our Services are not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us using the information provided below so that we can review the request and take appropriate action where required by applicable law.

Security and Retention of Your Information

We take reasonable measures designed to protect personal information against unauthorized access, use, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute or perfect security.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide Services, complete transactions, maintain business and financial records, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights.

The retention period may vary depending on the type of information and the circumstances in which it was collected.

Your Rights and Choices

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These may include:

• Right to Access / Know: You may have the right to request access to personal information we hold about you.

• Right to Delete: You may have the right to request deletion of personal information, subject to applicable exceptions.

• Right to Correct: You may have the right to request correction of inaccurate personal information.

• Right to Data Portability: In certain circumstances, you may have the right to receive certain personal information in a portable format.

• Right to Restrict Processing: Where applicable, you may have the right to request restriction of certain processing activities.

• Right to Withdraw Consent: Where processing is based on consent, you may have the right to withdraw that consent.

• Right to Opt Out of Marketing: You may opt out of promotional communications by using the unsubscribe mechanism included in our marketing communications.

These rights are not absolute and may apply only in certain circumstances.

To exercise an applicable privacy right, contact us using the contact information below. We may need to verify your identity before processing certain requests.

We will respond to valid requests within the time required by applicable law.

We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.

Complaints

If you have a concern or complaint about how we collect, use, or process your personal information, please contact us using the information below.

We will review and respond to your concern in accordance with applicable law.

Depending on where you live, you may also have the right to submit a complaint to your applicable data protection or privacy authority.

International Users

Paws and Velvet operates in connection with service providers and business partners that may be located in countries other than the country in which you live.

As a result, your personal information may be transferred to, stored in, or processed in the United States or other jurisdictions.

Where required by applicable law, we will use appropriate safeguards for applicable international transfers of personal information.

Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Trade Name: Paws and Velvet

Phone: +1 (307) 427-2456

Email: SUPPORT@PAWSANDVELVET.COM

Business Hours: Monday–Friday, 9:00 AM–4:00 PM

Business Address:
30 N Gould St
Sheridan, WY 82801
United States