Privacy policy

Privacy Policy

This Privacy Policy describes how Pew’s & Velvet (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website (pawsandvelvet.com) or otherwise interact with our services (collectively, the “Services”).

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We collect personal information that you provide directly to us, including:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely via third-party providers)
  • Order details and purchase history
  • Any information you provide when contacting customer support

We may also automatically collect certain data when you use our website, such as:

  • IP address
  • Browser type and device information
  • Pages visited and interaction data

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Provide customer support
  • Send order confirmations and updates
  • Improve our website and services
  • Prevent fraudulent transactions and enhance security
  • Send promotional communications (you may opt out at any time)

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve our Services.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.

4. Sharing Your Information

We may share your personal information with:

  • Service providers (payment processors, shipping partners, analytics providers)
  • Our e-commerce platform provider (Shopify Inc.)
  • Marketing and advertising partners
  • Legal authorities if required by law

We do not sell your personal information.

5. Data Security and Retention

We implement appropriate security measures to protect your personal information. However, no system is completely secure.

We retain your information only as long as necessary to:

  • Fulfill orders and provide Services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

6. Your Rights

Depending on applicable U.S. laws, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications

To exercise your rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with the updated date. Continued use of our Services constitutes acceptance of those changes.

10. Contact Information

Trade Name: Paws & Velvet
Operated by: THRIVE BASKET LLC

Email: support@pawsandvelvet.com
Phone: +1 (307) 427-2456

Business Hours:
Monday – Friday
9:00 AM to 4:00 PM (U.S. Time)

Address:
30 N Gould St 52447
Sheridan, WY 82801
United States